Did you know that Heritage Plumbing, a reputable Canadian plumbing company, is privately owned by Ricci Hancock? This surprising fact sheds light on the dedicated ownership behind the company’s success and commitment to providing exceptional service.

Ricci Hancock, the proprietor of Heritage Plumbing, takes pride in delivering professionalism, quality work, and prompt service to every customer. With multiple testimonials praising his expertise and customer-centric approach, it’s evident that Ricci goes above and beyond to ensure customer satisfaction.

Since its establishment, Heritage Plumbing has become renowned in the Canadian plumbing industry for its impeccable service and competitive prices. Read on to discover more about Heritage Plumbing and the wide range of services they offer.

Key Takeaways:

  • Ricci Hancock is the proud owner of Heritage Plumbing, a Canadian plumbing company.
  • Heritage Plumbing is known for its exceptional service and competitive prices.
  • Ricci Hancock’s dedication to customer satisfaction sets Heritage Plumbing apart from its competitors.
  • Heritage Plumbing offers a wide range of residential plumbing services to meet various customer needs.
  • The company has a strong focus on forming partnerships and expanding its network to enhance its services.

About Heritage Plumbing

Heritage Plumbing is a trusted Canadian company that has been providing top-notch plumbing and heating services for several years in the Lompoc, Santa Maria, and Santa Ynez Valleys. As a heritage plumbing company, we take pride in our rich history and commitment to exceptional service.

The roots of our company go back to 1975 when we were initially established as Ron’s Plumbing Heating & Solar. Over the years, we have evolved and expanded our services, becoming known as Heritage Home & Plumbing. Today, under the ownership of Ricci Hancock, Heritage Plumbing continues to thrive as one of the leading plumbing companies in the region.

At Heritage Plumbing, we have assembled a team of dedicated professionals who are passionate about their craft and deeply committed to providing the best possible service to our valued customers. With their expertise and attention to detail, we strive to exceed the expectations of our clients and ensure their complete satisfaction.

Our Heritage Plumbing Team

We believe that our success as a plumbing company lies in the skills and dedication of our team members. Each member of the Heritage Plumbing family plays a vital role in delivering exceptional service and upholding our reputation for excellence.

  • Ricci Hancock – The proud owner and proprietor of Heritage Plumbing, Ricci brings years of experience and expertise to the table. His leadership guides our team towards providing the best possible solutions to our customers’ plumbing needs.
  • Plumbing Technicians – Our team of highly skilled and certified plumbing technicians are equipped to handle a wide range of plumbing issues. From installations to repairs, they ensure that every job is completed with precision and efficiency.
  • Customer Service Representatives – Our friendly and knowledgeable customer service representatives are available to assist customers with any inquiries or concerns. They are committed to providing exceptional support and ensuring a smooth and pleasant experience for every client.

Our continuous focus on customer satisfaction, combined with our dedication to quality workmanship and competitive prices, has made Heritage Plumbing a trusted name in the Canadian plumbing industry. Whether it’s residential plumbing, heating services, or any other plumbing needs, we are here to deliver reliable solutions with the utmost professionalism.

Join us in the next section, where we will delve into the wide range of services offered by Heritage Plumbing, designed to meet the diverse needs of our valued customers.

Services Offered by Heritage Plumbing

At Heritage Plumbing, we are proud to provide a wide range of residential plumbing services to our customers in Lompoc, Santa Maria, and Santa Ynez Valleys. Our commitment to exceptional service and customer satisfaction sets us apart in the industry.

Water Treatment

Our water treatment services ensure that you have access to clean and safe water in your home. We offer solutions to address water quality issues, such as filtration systems, water softeners, and water conditioners.

Water Heaters

Enjoy reliable hot water solutions with our water heater services. We install, repair, and maintain various types of water heaters, including tankless water heaters, traditional tank water heaters, and heat pump water heaters.

Drain Cleaning

Keep your drains flowing smoothly with our expert drain cleaning services. Whether you’re dealing with a clogged sink, shower, or toilet, our team has the tools and expertise to tackle the toughest clogs and restore proper drainage.

Remodeling and Repairs

If you’re planning a home renovation project or need plumbing repairs, we’ve got you covered. Our experienced plumbers can assist with plumbing system updates, fixture installations, and repairs to ensure that your plumbing functions flawlessly.

Maintenance Plans

Preventive maintenance is key to keeping your plumbing system in optimal condition. We offer maintenance plans tailored to your specific needs, including regular inspections, cleaning, and maintenance tasks to prevent costly plumbing issues down the line.

Heritage Plumbing’s Commitment to Customer Satisfaction

At Heritage Plumbing, our top priority is customer satisfaction. We take pride in delivering exceptional service and ensuring that our customers are happy with our work. But don’t just take our word for it – hear what our satisfied customers have to say about their experience with Heritage Plumbing.

Testimonials from Satisfied Customers

  • “I had a plumbing emergency, and Heritage Plumbing came to the rescue. They responded quickly and fixed the issue efficiently. I was impressed with their professionalism and the quality of their work. Highly recommended!” – Sarah G.
  • “Ricci from Heritage Plumbing is a true professional. He provided excellent service, explained everything clearly, and went above and beyond to make sure everything was done right. I couldn’t be happier with the results!” – Michael D.
  • “I’ve been using Heritage Plumbing for all my plumbing needs, and they never disappoint. Their team is knowledgeable, friendly, and always delivers on their promises. It’s rare to find a plumbing company with such a high level of customer service.” – Emily R.

These testimonials are just a small sample of the many positive reviews we receive from our happy customers. We believe in clear and honest communication, offering upfront pricing, and providing maintenance instructions to ensure our customers have all the information they need.

Our dedication to customer satisfaction is reflected in our outstanding 5.0 out of 5 Google rating based on 7 reviews. We are proud to have earned the trust and loyalty of our customers through our commitment to excellence.

heritage plumbing customer satisfaction

At Heritage Plumbing, we are grateful for the trust our customers place in us and strive to exceed their expectations every step of the way. Join the many satisfied customers who have experienced our outstanding service. Contact us today for all your plumbing needs!

Partnership and Expansion of Heritage Plumbing

At Heritage Plumbing, we are committed to expanding our reach and enhancing our services to better serve our valued customers. As part of our ongoing efforts, we have recently embarked on a significant expansion, opening 10 new greenfield locations in various states. This expansion reflects our dedication to growing our footprint across the country and ensuring that more customers can benefit from our top-notch plumbing services.

In addition to our expansion efforts, we have also formed strategic partnerships to streamline our operations and provide efficient solutions to our contractors. One of our key partnerships is with HindSite Software, a leading provider of field service management software. Through this partnership, we have integrated HindSite’s FieldCentral software with our ecommerce portal, Heritage Plus.

Heritage Plumbing Expansion

This integration allows us to streamline inventory management and ordering processes for our contractors, enabling them to access the products they need quickly and efficiently. By leveraging HindSite’s advanced software capabilities, we can provide a seamless experience for our partners and ensure that their projects progress smoothly.

Our partnership with HindSite Software is just one example of our commitment to innovation and providing the best possible solutions for our contractors and customers. We will continue to seek out strategic partnerships that align with our values and enhance our service offerings.

Benefits of Our Partnership with HindSite Software Benefits of Our Expansion
Streamlined inventory management Increased accessibility of our services
Efficient ordering processes Enhanced convenience for customers
Seamless integration with our ecommerce portal Improved response time for service requests
Enhanced productivity for contractors Greater coverage across various states

We are excited about the opportunities that our expansion and partnerships bring, and we look forward to continuously improving our services to meet the evolving needs of our customers across Canada.

Acquisitions by Heritage Plumbing

As part of its ongoing expansion strategy, Heritage Plumbing has recently made two significant acquisitions to broaden its range of services and geographic presence. These acquisitions exemplify Heritage Plumbing’s commitment to delivering exceptional products and services to its customers and further solidifying its position as a leading player in the industry.

Acquisition 1: Salisbury Brick Company

Heritage Plumbing recently acquired Salisbury Brick Company, a well-established distributor headquartered in Salisbury, Maryland. Salisbury Brick Company specializes in the distribution of natural and manufactured stone, brick, and other masonry products. This strategic acquisition allows Heritage Plumbing to diversify its offerings and cater to a wider range of customer needs, particularly in the area of construction and landscaping projects.

Acquisition 2: The Urban Farmer Store

The second acquisition made by Heritage Plumbing is The Urban Farmer Store, a prominent distributor of irrigation, lighting, and landscaping products. With locations in San Francisco and Hawaii, The Urban Farmer Store has developed a strong reputation for providing high-quality products and expertise in sustainable farming practices. By acquiring this established brand, Heritage Plumbing gains access to new markets and strengthens its position as a comprehensive provider in the plumbing and landscaping sectors.

These strategic acquisitions highlight Heritage Plumbing’s dedication to expanding its services and geographical reach, while maintaining a focus on delivering exceptional customer experiences. By continually seeking opportunities for growth and diversification, Heritage Plumbing aims to become the go-to choice for customers across a wide range of plumbing and related needs.

Acquired Company Location Product Focus
Salisbury Brick Company Salisbury, Maryland Natural and manufactured stone, brick, and masonry products
The Urban Farmer Store San Francisco and Hawaii Irrigation, lighting, and landscaping products

Heritage Plumbing’s Vision and Mission

At Heritage Plumbing, our vision is to build a network of the best independent distributors in the industry, providing exceptional customer service and serving as a trusted growth partner to manufacturers. We strive to be a driving force in the plumbing industry, connecting customers with top-quality products and solutions.

Our mission is to empower our family of companies to reach new heights of success. We believe in creating opportunities for our employees to grow and thrive, fostering a culture of continuous learning, innovation, and collaboration. Together, we work towards achieving excellence in every aspect of our business and making a positive impact on the plumbing industry.

We value excellence in everything we do. From delivering top-notch customer service to providing reliable and efficient plumbing solutions, we are committed to maintaining the highest standards of quality and professionalism. We understand the importance of strong relationships with our customers and suppliers, and we strive to cultivate trust and mutual respect in our interactions.

Our Core Values

  • Excellence: We aim for excellence in all our endeavors, setting high standards and continuously striving to exceed them. Through attention to detail and dedication to quality, we deliver the best possible service and solutions to our customers.
  • Customer Service: Our customers are at the heart of everything we do. We are committed to providing exceptional customer service, building long-lasting relationships, and surpassing customer expectations at every opportunity.
  • Collaboration: We believe in the power of collaboration and teamwork. By working together with our employees, customers, and suppliers, we can achieve shared success and drive innovation in the plumbing industry.
  • Integrity: We conduct our business with honesty, transparency, and integrity. We take pride in adhering to ethical practices, delivering on our promises, and treating everyone with fairness and respect.

Our Vision for the Future

Looking ahead, we are dedicated to growing our network and expanding our reach while staying true to our values and commitment to customer satisfaction. By embracing new technologies, forging strategic partnerships, and continuously improving our services, we will remain at the forefront of the plumbing industry, shaping its future and leading the way towards a more efficient and sustainable world.


In conclusion, Heritage Plumbing, owned by Ricci Hancock, is a reputable Canadian plumbing company that stands out for its exceptional service and commitment to customer satisfaction. With their extensive range of services and a dedicated team of professionals, Heritage Plumbing has been able to establish a strong foothold in the industry. Their competitive prices, combined with a focus on quality work, have earned them a loyal customer base.

Heritage Plumbing’s continuous expansion efforts, strategic partnerships, and successful acquisitions demonstrate their commitment to providing the best possible products and services to their customers. By forming a network of independent distributors and partnering with industry software providers, Heritage Plumbing ensures efficiency and streamlined processes. They have also broadened their offerings by acquiring reputable companies in related fields, further solidifying their position in the market.

With a clear vision and strong mission, Heritage Plumbing aims to be a growth partner for industry manufacturers while providing opportunities for personal and professional growth for their employees. The company’s values of excellence and customer service drive their commitment to maintaining strong relationships with both customers and suppliers. With their consistent focus on excellence and growth, Heritage Plumbing is poised to continue making a significant impact in the Canadian plumbing industry.

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